Lake Bluff firm spy cam case settled
Updated: September 25, 2012 7:40PM
CHICAGO — Illinois Attorney General Lisa Madigan joined with the Federal Trade Commission on Tuesday in a settlement with a Lake Bluff company that used computer software to allegedly spy on consumers who rented laptops from their stores.
Madigan entered into an assurance of voluntary compliance with Watershed Development Corp., a franchisee of Aaron’s Inc., which operates stores throughout Illinois. Madigan filed the agreement in conjunction with the Federal Trade Commission, which also settled with the Lake Bluff-based company.
“There is no justification for spying on customers. These tactics are offensive invasions of personal privacy,” Madigan said.
According to the Attorney General’s Office, Watershed operates “rent-to-own” stores that lease furniture and electronics, including laptop computers, to customers for one- to two-year periods. Madigan said the company allegedly used a special software program to spy on consumers who had leased laptops from its stores.
Using software called “PC Rental Agent,” Watershed could remotely lockdown a computer, record keystrokes and screenshots containing personal information and track the computer user’s location, she said, adding the company used the spyware as a debt collection tool to locate customers who had fallen behind on as little as one payment on their lease agreement.
A Lake County Watershed store is located in Mundelein, Madigan’s office said.
The compliance agreement alleges numerous violations of the Illinois Consumer Fraud Act. The agreement prohibits Watershed from monitoring customers’ computer use and allows the company only to track the location of a computer when it’s reported stolen and with prior user consent.